Jiffi Web Help is an Australian Business

Jiffi Web Help is an Australian Business.

While most of the interactions you ever have with us will originate from Sydney or Hobart, we do have team members all over the world as we strive to work with the best people no matter where they live.

If you would prefer to have your work done by someone living in Australia that is not a problem, just let us know.

 

Think of us as your Tech Support team

Jiffi Web Help can do it

Change the theme. Update the template. Migrate to a new server. Add forms, pages, fix bugs. Turn the doohickey-thingy blue. Put up an advertising banner. Whatever you want done, no matter how big or small, we can do it for you.

Super efficient

We’ll get back to you quickly with a cost estimate and an idea of when we can get it done by. You can then choose to go ahead or not.

Show us the problem

The Jiffi Chrome Browser extension allows you to take a screen-shot of your site, annotate it, and email it directly to us with a message, so we can see exactly what the problem is and what you want done.

All the communication in one place

By logging in to the Jiffi Web Help Portal you can see all the communications recorded against a particular task.

 

Budgeting-friendly

Buy your credit up-front, then use it as you need it, like you would any other consumable resource. When you’re running low buy more, or set your tech support budget in advance with a monthly subscription.

Pre-paid help with no surprises

You don’t have to check with your CFO or accounts department every time you want to use the printer, right? The same is true for Jiffi Web Help. Your credit is there to use whenever you have a job—and it’s already paid for.

Team friendly

Your whole team can see and use your organisation’s credit, and your whole team can see who’s requested what job to be done, and the status of that request. There’s an audit trail of tasks, which helps you keep track of how much you’re using the service and plan for how much credit you’ll want to purchase in your next season’s budget.

 

Features

Set your business’s tech support budget

Set your budget with a regular monthly subscription, or buy when you need it.

 

Cancel at Any time

 Subscriptions can be cancelled at any time, and credit never expires.

 

Only pay for what you use.

If a job takes five minutes, you’ll be charged five minutes of credit, no more.

 

 

Credit never expires.

Once you’ve purchased credit it’s there whenever you need it, with no use-by limit.

 

Your whole team can access credit.

So long as you’re registered under the same company your credit can be shared with anyone you choose.

Track your team’s usage.

All the job requests listed together in one place, with all the communications for each job.

1-Click Chrome Browser Extension.

Don’t struggle to find the words, take a screen-shot quickly and easily with our Chrome browser extension, highlight, annotate, and share with the support team.

 

Know the cost up-front.

Once you’ve sent us a job request we’ll get back to you with a quote. You can choose to accept that either as a fixed quote or an estimate.